Level 5 - Resonant Listening - Heartfelt, making a connection, hearing what they say and understanding what they feel.
Level 4 - Reflective Listening - Listening to understand, hearing what is being said, and more importantly, what’s not being said.
Level 3 - Respectful Listening - Attentive listening, wanting them to know they’ve been heard.
Level 2 - Responsive Listening - Not really hearing what’s being said, just waiting for your turn to talk.
Level 1 - Reluctant Listening - Not listening, just waiting for them to finish and go.